Cancellation Policy

last updated on 03.05.2023

1. Right to cancel

As a consumer, you have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right to cancel, you must inform us

Vitaflo Comidamed GmbH

Dieselstraße 23, 61191 Rosbach vor der Höhe Germany

Telephone number: +49 (0)6172 253 234 0

E-mail address: info@mevalia.com

Fax number: +49 (0) 6003 9117 50

by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to cancel this contract. For this purpose, you can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right to cancel before the cancellation period expires.

2. Consequences of Cancellation

If you cancel this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the low-priced standard delivery offered by us), without undue delay and not later than fourteen days from the day on which we receive your notification regarding the cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is first.

You must return or hand over the goods to us without undue delay and in any case not later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

End of the cancellation policy


Sample cancellation form

(If you wish to cancel the contract, please complete and return this form).

To Vitaflo Comidamed GmbH

Dieselstraße 23, 61191 Rosbach vor der Höhe Germany

Telephone number: +49 (0)6172 253 234 0

E-mail address: info@mevalia.com

Fax number: +49 (0) 6003 9117 50

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

- Ordered on (*)/received on (*): - Name of the consumer(s):

- Address of the consumer(s):

- Signature of the consumer(s) (only for notification in paper format):

- Date: (*)

Delete as appropriate